ANVC's Hospital Policies
Update: November 26, 2020
*Due to the increase in cases of Covid, we are implementing the following changes:
1) Appointments will be returning to Curbisde only. Please call in upon your arrival and choose the "Check In" option.
(Exception: for end of life appointments a maximum of 2 clients will be allowed in, please still call upon arrival)
2) Food and prescription pick ups - clients will be allowed in the reception area for these items. There is no need to call upon your arrival.
The MAXIMUM number of clients allowed in the waiting area is 3 - please look in to see if the area is full and only enter when it is safe to do so.
ALL clients will be required to use the hand sanitizer provided at the entry. Please maintain a physical distance of 6 feet from others.
Thank you for your patience and understanding as we all go through this together.
- ANVC Management
*These procedures are subject to change
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. During regular office hours we will also see patients on emergency visits. A high volume of emergency or critically ill patients may cause some delay. We make every attempt to see everyone in a timely manner, we understand our clients have busy lives also. If we are running behind our appointment schedule we will make every attempt to let our clients know how long the wait may be and give them the option of rescheduling if they are unable to wait. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning or early afternoon so our doctors have time to examine your pet in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to discuss treatment options. There is a small hospitalization fee associated with this option.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to always have your pet on a short leash or in a carrier before bringing them into the clinic. This is for their safety and the safety of other pets.
We require full payment at the time that services are rendered. For us to focus on our patients' needs as well as our clients' needs, and to help minimize costs, we do not extend credit.
For your convenience, we accept Cash, Debit, Visa or Mastercard.
We will also accept payment by Medicard (iFinance) and Health Smart Finance
Patient Arrival Policy
For your protection, the protection of your pet and that of others, all dogs must be on a short leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash. Exotic pets (birds, small mammals, reptiles) should be in an appropriate carrier, cage or box.
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