ANVC's Hospital Policies

Update: March 21, 2020

To All Our Clients;

 We hope that all of you are staying well during this time and doing your best to keep yourselves and your loved ones safe. We have had to make several changes to clinic operations to keep our staff and our clients safe during this time and to make sure your pets get the necessary care, medication and food that they need. Here are some important changes to our regular clinic operations that you need to know:

 1)   Beginning today Saturday, March 21 our waiting room will be closed. If you are coming for an appointment or picking up food or medicine please call us (306-545-7211) or knock on the door when you arrive and someone will let you in.

 2)   Please call ahead to order food and medication and, wherever possible, pre-pay over the          We are limiting clients to one bag/case of food per pet at a time. Medications may be limited to a one-month supply to ensure that ALL of our patients have access to needed food and medicine.

 3)   We will be allowing only one person per patient per visit. Exceptions may be made for euthanasias or exceptional circumstances. Please leave your children at home or stay in the car, during this time.

 4)   We are limiting our surgical case load to the most urgent cases. Spays and neuters will be    considered on a case by case basis. This is due to limited supply of sterile surgical gloves.

 5)   If you have recently travelled out of Canada and are still in the 14 day self isolation window OR if you are feeling sick or someone you are in contact with is suspected of having COVID-19 AND your pet urgently requires care please let us know when you call. We will then be able to speak with you and determine the best course of action to keep our staff safe and help your pet.

 6)  For clients that are immunocompromised or are caring for those who are and are worried about coming in to the clinic please make us aware of your situation. We will then arrange for “car side service” , where we will take the pet from your car, treat it and bring it back directly to your car.

 7)  We are unable to offer any house calls at this time.

 8)  At present we are open our usual clinic hours but with reduced staffing to limit the number of people in the building at any one time. YOU MUST CALL for an appointment. We are doing our best to see all urgent cases but are not able to accommodate drop-ins. If your pet needs emergency care please call first so that we can prepare.

 Thank you to all our clients for being patient and understanding during this time. We are doing our very best to make sure that your pets are looked after during this time. This situation is rapidly evolving and we will let you know about any changes as they happen. We are looking forward to seeing all of you when this crisis is over.

Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. During regular office hours we will also see patients on emergency visits. A high volume of emergency or critically ill patients may cause some delay. We make every attempt to see everyone in a timely manner, we understand our clients have busy lives also. If we are running behind our appointment schedule we will make every attempt to let our clients know how long the wait may be and give them the option of rescheduling if they are unable to wait. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available.  A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours.  Usually we will ask you to drop off sometime in the morning or early afternoon so our doctors have time to examine your pet in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to discuss treatment options.   There is a small hospitalization fee associated with this option.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to always have your pet on a short leash or in a carrier before bringing them into the clinic. This is for their safety and the safety of other pets.

Payment Policy

We require full payment at the time that services are rendered.  For us to focus on our patients' needs as well as our clients' needs, and to help minimize costs, we do not extend credit.

For your convenience, we accept Cash, Debit, Visa or Mastercard. 

We will also accept payment by Medicard (iFinance) and Health Smart Finance

Patient Arrival Policy

For your protection, the protection of your pet and that of others, all dogs must be on a short leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.  Exotic pets (birds, small mammals, reptiles) should be in an appropriate carrier, cage or box.

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